http://seanfitts.sys-con.com/ Latest News from Sean Fitts en Copyright 2009 Ulitzer.com Ulitzer.com Fri, 11 Dec 2009 09:22:08 EST http://backend.userland.com/rss 360 http://seanfitts.sys-con.com/node/121945 Every now and then, an IT glitch makes national news. Just a few weeks ago, I read in the paper about an airline that mistakenly sold thousands of roundtrip tickets online at a fare of just a few dollars each. The airline lost hundreds of thousands of dollars from the mistake, though that's really just the tip of the iceberg. The National Institute of Software Technology (NIST) estimates that application errors cost the U.S. economy $59.5 billion per year. Because nearly 80 percent of such errors are discovered after applications have been put into production, exceptions also have a significant impact on the productivity and effectiveness of your IT staff and production support teams. And that's to say nothing of foregone revenue due to poor customer service.<p><a href="http://seanfitts.sys-con.com/node/121945" target="_blank">read more</a></p> Sat, 10 Sep 2005 15:00:00 EDT http://seanfitts.sys-con.com/node/121945 http://seanfitts.sys-con.com/node/121945#feedback