Every now and then, an IT glitch makes national news. Just a few weeks ago, I
read in the paper about an airline that mistakenly sold thousands of
roundtrip tickets online at a fare of just a few dollars each. The airline
lost hundreds of thousands of dollars from the mistake, though that's really
just the tip of the iceberg. The National Institute of Software Technology
(NIST) estimates that application errors cost the U.S. economy $59.5 billion
per year. Because nearly 80 percent of such errors are discovered after
applications have been put into production, exceptions also have a
significant impact on the productivity and effectiveness of your IT staff and
production support teams. And that's to say nothing of foregone revenue due
to poor customer service.
We call t... (more)